Job Description
Director of Patient Experience (DPE)
Aviata at Sand Key
Department: Social Services
Reports To: Executive Director
Position Summary
The Director of Patient Experience (DPE) is responsible for enhancing the overall resident and family experience within the center. This role partners with interdisciplinary teams to foster a hospitality-driven culture, strengthen relationships, and support a positive, engaging environment for residents, families, and staff.
Key Responsibilities
Conduct daily rounds to engage with residents, assess satisfaction, and provide emotional support
Identify and escalate concerns, ensuring timely follow-up and collaboration with department leaders
Support new admissions, including welcoming residents and ensuring room readiness
Promote a culture of customer service, including encouraging positive online reviews and family engagement
Assist with resident activities, meal service, and overall community engagement
Monitor and report on patient experience metrics (e.g., feedback trends, online reputation)
Participate in Quality Assurance and Performance Improvement (QAPI) initiatives
Support facility operations during surveys and ensure a welcoming environment
Qualifications
High school diploma or equivalent required
3–5 years of experience in healthcare, hospitality, or patient relations (skilled nursing preferred)
Strong communication, relationship-building, and problem-solving skills
Knowledge of patient rights, customer service best practices, and regulatory standards
Benefits
Competitive pay: Opportunities for additional hours and holiday pay.
Access to online learning 24/7 to further your healthcare career!
Tuition reimbursement.
Health, dental, and vision insurance for the entire family and more!
401k with a match.
What We’re Looking For
Compassionate, service-oriented professional
Strong interpersonal and conflict-resolution skills
Passion for creating exceptional resident and family experiences
Ability to collaborate across teams and drive continuous improvement
Aviata Health Group participates in background screenings provided by AHCA. For more information, please click on the link
...Internship WebFX is seeking an intern for our web development team! Our ideal candidate is... ...coding skills are expected, but no experience is required - as an intern, you're here... ...to: Work alongside our full-time web developers to assist them in various client...
...EDSA is seeking a talented Urban Planner / Architect to join our team of landscape architects, planners, and urban designers. This role is ideal for a design professional with a strong architectural foundation and experience in urban planning, master planning, or urban...
...We are seeking dependable and compassionate Registered Nurses (RNs) for Per Diem shifts in skilled nursing and long-term care facilities.... ...agency status Perk Spot - Free employee discount programs (travel, dining, entertainment, shopping, and more) Ongoing support...
...Detail-oriented and creative, the full-time remote Marketing Copywriter will produce and optimize high-performing marketing copy across... ...cross-functional teams.Key responsibilitiesCreate and refine SEO-optimized content for websites, landing pages, emails, and campaigns...
...impact? Join ProShine as an Exterior Cleaning Lead Technician and oversee top-quality exterior cleaning services, including pressure washing, window cleaning, and roof washing. Youll manage job sites, train team members, and ensure exceptional service while working...